Frequently Ask Questions
Booking Information:
How can I book a fast boat ticket through Gilibaliboat.com?
Booking a fast boat ticket with us is a breeze! Simply visit our website and navigate to the booking section. Follow the easy steps, select your preferred route, choose travel dates, and complete the secure online payment process.
Can I book tickets at your office or through a third party?
Currently, ticket reservations can only be made through our online platform. This ensures real-time availability and allows for secure transactions.
Is it possible to change the travel dates after booking?
Changing your travel dates are subject to the policies of the respective boat operators. Please contact our customer service team for assistance with any modifications.
Travel Information:
What boat operators does Gilibaliboat.com work with?
Gilibaliboat.com partners with a variety of reputable boat operators. You can find details about each operator, including departure points and times, on our website.
How long does the journey take for the routes offered through Gilibaliboat.com?
Journey durations vary based on the specific route and sea conditions. On average, our fast boat services take approximately 30 minutes to 3 hours.
Are there age restrictions for passengers?
Generally, our services are available to passengers of all ages. However, certain boat operators may have specific guidelines. Contact our customer service for more details.
Ticketing and Payments:
What payment methods does Gilibaliboat.com accept?
We accept various payment methods, including Credit or Debit cards and online payment gateways including Alfamart Merchat Payment. Our secure online platform ensures the confidentiality of your payment information.
Is my online payment through Gilibaliboat.com secure?
Absolutely! All payment secured by Xendit, the leading payment getaway service in Indonesia. We prioritize the security of your transactions. Our website uses encryption to safeguard the confidentiality and integrity of your payment details.
Can I get a refund if I need to cancel my reservation?
Refund policies vary among boat operators. Please refer to the Terms and Conditions provided during the booking process for detailed information.
Onboard Experience:
What amenities are available on the boat??
Fast boats booked through Gilibaliboat.com come with comfortable seating, air-conditioning, life vests, and other safety features. Additional amenities may vary by boat operator.
Is there Wi-Fi available during the journey?
Currently, Wi-Fi services are not provided. We encourage passengers to relax and enjoy the scenic views during their journey.
Generally, pets are not allowed on fast boats. If you have specific inquiries or requirements, please contact our customer service team for assistance.
Contact and Customer Support:
How can I reach Gilibaliboat.com for assistance?
For any inquiries or assistance, feel free to contact our customer service team via WhatsApp, booking@gilibaliboat.com, or reach out to us through our online contact form.
Do you have a lost and found service?
Please contact your boat operators in case of any lost and found items on the boat.
Are there emergency procedures in place?
Yes, our partnered boat operators have established emergency procedures. The safety of our passengers is paramount, and our crew is trained to handle any unforeseen situations.