We're here to help
Contact us
Questions about a crossing, a booking or a schedule change? Reach the team directly — we're on the ground in Bali and Lombok.
Already booked?
For anything about an existing ticket, have your booking code ready — you can re-open your e-ticket any time from Check my booking. Quoting your code helps us help you faster.
Fastest reply. Chat with us directly.
+62 819-9389-6916
For detailed questions or documents.
booking@gilibaliboat.com
Support hours
08:00 – 20:00 WITA
Outside these hours, drop us a message and we'll reply as soon as we're back.
Where we are
Jl. Ragi Genap, Kelurahan Banjan, Ampenan – Mataram, Lombok, Indonesia
Online booking platform — no walk-in ticket office.
Looking for a quick answer?
Many questions are covered in our FAQ and How to book guide.